Cancellation & Replacement Policy

Last updated September 12, 2023  

Cancellation of Orders

We understand that circumstances may arise where you need to cancel your order. To request a cancellation, please contact our customer support team as soon as possible. You can reach us by email Cancellation requests are subject to the following conditions:

Orders that have not yet been processed can generally be canceled without any additional charges.

If your order has already been processed or shipped, you may be subject to a restocking fee or return shipping charges (if applicable).

Replacement of Defective or Damaged Items

We strive to provide high-quality products, but in the rare event that you receive a defective or damaged item, please contact our customer support team within [20] days from the date of receiving your order. To request a replacement for a defective or damaged item, please provide us with the following information:

Your order number

Clear photos or descriptions of the defect or damage

A brief explanation of the issue

Once we verify the issue, we will provide instructions on how to return the item, and we will promptly send a replacement at no additional cost to you.

Return and Replacement Conditions

To be eligible for a replacement, items must meet the following conditions:

The item must have been found to be defective or damaged upon arrival.

Replacement requests must be made within [20] days from the date of receiving your order.

Refund Process for Cancellations

If your order is eligible for cancellation, and you have paid for the order, we will process a refund using the original payment method. Refunds may take [20] business days to appear in your account, depending on your financial institution.

Shipping Costs

Shipping costs for the original purchase are non-refundable, except in cases where the return or replacement is due to an error on our part or a defective product.

Contact Information

If you have any questions or concerns regarding our cancellation and replacement policy, please contact our customer support team:


Changes to the Policy

We reserve the right to update or modify this cancellation and replacement policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. By placing an order with vitagenn, you acknowledge that you have read, understood, and agreed to our cancellation and replacement policy.

Adwaa Lana values your satisfaction and appreciates your trust in our products