Delivery & Shipping Policy

Last updated September 12, 2023  

This policy outlines the terms and conditions for delivery and shipping of orders placed on our website.

Shipping Methods

We offer a variety of shipping methods, available to you will depend on your shipping address. The estimated delivery times and associated costs for each option will be provided during the checkout process. Please note that delivery times are approximate and may vary depending on factors such as location, shipping method selected, and carrier delays. We will make every effort to meet the estimated delivery times, but we cannot guarantee specific delivery dates.

Delivery Times

Delivery times will vary depending on the shipping method you choose and your shipping address. Standard shipping orders typically arrive within 2-5 business days. 

Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as the shipping method you choose. You can calculate your shipping costs before placing your order by adding items to your cart and entering your shipping address. We may offer free shipping promotions on eligible orders. Please refer to our website or promotional materials for details on any ongoing free shipping offers.

Order Processing Times

Orders are typically processed and shipped within 1-2 business days. However, during peak times, such as the holiday season, processing times may be longer.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier's website.

Lost or Delayed Shipments

In the rare event that your order is lost or significantly delayed, please contact our customer support team, and we will work with the carrier to resolve the issue as quickly as possible.

Returns and Exchanges

We offer a 30-day return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it for a full refund or replacement. For more information on our return and exchange policy, please visit our Returns and Exchanges page.

Contact Us

If you have any questions about our delivery and shipping policy, please contact us at

Changes to the Policy

We reserve the right to update or modify this cancellation and replacement policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. By placing an order with vitagenn, you acknowledge that you have read, understood, and agreed to our cancellation and replacement policy.

Adwaa Lana values your satisfaction and appreciates your trust in our products