Refund Policy

Last updated September 12, 2023  

Eligibility for Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund or exchange, subject to the terms and conditions outlined in this policy.

Refund Requests

To request a refund, you must contact our customer support team within [20] days from the date of receiving your order. You can reach us by email to Please include the following information in your refund request:

Your order numbers

The reason for the refund request

A description of the item(s) you wish to return

Return and Refund Conditions

To be eligible for a refund or exchange, items must meet the following conditions:

The item must be in its original condition, unopened, unused, and with all original tags and packaging intact. The item must be returned within [20] days from the date of receiving your order.

Certain items

Refund Process

Once your refund request is approved, we will provide you with instructions on how to return the item(s). After we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your refund is approved, the refund will be processed using the original payment method. Refunds may take [20] business days to appear in your account, depending on your financial institution.

Shipping Costs

Shipping costs for the original purchase are non-refundable, unless the return is due to an error on our part or a defective product.


If you would like to exchange an item, please follow the same refund request process outlined. We will do our best to accommodate your exchange request, subject to product availability.


If you wish to cancel your order, please contact our customer support team as soon as possible. Cancellations are subject to the status of your order; orders that have already been shipped cannot be canceled.

Contact Information

If you have any questions or concerns regarding our refund policy, please contact our customer support team:


Changes to the Policy

We reserve the right to update or modify this cancellation and replacement policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. By placing an order with vitagenn, you acknowledge that you have read, understood, and agreed to our cancellation and replacement policy.

Adwaa Lana values your satisfaction and appreciates your trust in our products