Return Policy
Last updated September 12, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and email us on ecommerce@adwaalana.com. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to email your return. Shipping courier will pick up the item to be returned
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Changes to the Policy
We reserve the right to update or modify this cancellation and replacement policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. By placing an order with vitagenn, you acknowledge that you have read, understood, and agreed to our cancellation and replacement policy.
Adwaa Lana values your satisfaction and appreciates your trust in our products